Returns & Exchanges Policy

At Luxe Haul, customer satisfaction is our priority. However, due to the nature of our products, we do not accept returns or exchanges under any circumstances. This policy is designed to maintain the quality and integrity of our offerings.

No Returns Accepted

All sales are final. We do not accept returns or exchanges for any product or service purchased through our online store..

Refund Eligibility

While we do not accept returns or exchanges, refunds may be issued under the following circumstances:

  1. Defective or Damaged Products:
    • If you receive a product that is defective or damaged, please contact our customer service team within 7 days of receipt. Provide a detailed description of the defect or damage, along with photographic evidence.
    • Upon verification, we will either issue a full refund or replace the defective or damaged item at no additional cost.
  2. Incorrect Orders:
    • If you receive an incorrect item, please notify us within 7 days of receiving the order. Provide details and any supporting documentation (e.g., order confirmation, photo of the received product).
    • We will correct the error by either issuing a full refund or sending the correct item, as per your preference.
  3. Service-related Issues:
    • If there is an issue with the service provided, please contact our customer service team within 7 days of the service date. Provide a detailed explanation of the issue.
    • Refunds for services will be evaluated on a case-by-case basis and issued if the claim is valid.

Refund Process

To request a refund under the eligible circumstances mentioned above:

  1. Contact our customer service team at info@luxehaul.shop.
  2. Provide your order number, proof of purchase, and any relevant details regarding your issue.
  3. Our team will review your request and respond within 2-4 business days.

Important Notes

  • We reserve the right to refuse a refund request if it does not meet the criteria outlined in this policy.
  • Refunds, if approved, will be processed through the original payment method used during the purchase.
  • Please allow up to 14 business days for the refund to appear on your account, depending on your financial institution.

By purchasing from Luxe Haul, you agree to this refund policy. We appreciate your understanding and support.

For any questions or further assistance, please contact our customer service team at info@luxehaul.shop.

Thank you for choosing Luxe Haul.